Shipping & care

How we ship

Chicks ship as day-olds in an insulated box, typically Monday–Wednesday so they aren’t sitting in a facility over a weekend. A newly hatched chick absorbs the egg yolk just before hatching, which sustains it for roughly 48–72 hours — the window that makes safe shipping possible. We add heat packs and ventilation appropriate to the weather and flock size.

When your chicks ship

Shipping is tied to hatch dates. When you reserve, you choose an available hatch window; your chicks ship the same week they hatch. You’ll get a tracking number the day they go out — watch for it and plan to collect them promptly.

Live-arrival guarantee

We pack every order to arrive warm and alive. If something goes wrong in transit, contact us right away with photos — reach out within 48 hours of arrival so we can make it right. Exact terms are confirmed at checkout.

Be ready before they arrive

• Pre-warm the brooder to ~95°F (35°C) under the lamp the night before.
• Have chick starter feed and clean water out and at room temperature.
• Pick up from the post office as soon as they call — don’t wait for normal delivery.
• Dip each chick’s beak in water as you settle it in, then let it rest and warm up.

New to brooding? Read our flock health & care guide, or get in touch with questions.